ERCA operates as an impartial certification body for persons, under published ERCA criteria. The documents below set out our governance, your rights, and the rules of certification.
| Document | Purpose |
|---|---|
| Impartiality Policy | How we keep certification independent and objective. |
| Complaints & Appeals | How to raise a complaint or appeal a decision. |
| Use of Certificate & Mark | Rules for certified persons using the ERCA mark. |
| Privacy Policy | How we process personal data under the GDPR. |
| Terms of Use | Terms governing this website. |